Documenting your case
How to log an incident
An incident in Veroxa is anything the other parent did or did not do that you want timestamped and saved. Late pickups. Missed phone calls. Concerning interactions. Violations of your court order.
What courts actually want
A useful incident record has four things:
- What happened: described in plain, factual language. Avoid name-calling and conclusions like "he is unfit." Stick to what you saw and heard.
- When it happened: date and time. Veroxa timestamps the entry when you save it, but you can also set the occurred at time to the actual moment.
- Where it happened: the address, the school, the exchange location, or "phone call" if it was remote.
- Who else witnessed it: names of anyone present. Their statements may not be admissible, but the existence of witnesses strengthens the record.
Pick a severity
Veroxa lets you tag each incident with a severity level. When in doubt, pick a lower severity, inflated severity ratings hurt your credibility with the court.
If anything involves immediate physical safety, call 911 first. Document in Veroxa after.
If you filed a police report
Add the report number to the Action taken field. Example: Filed police report #2026-04-14-0892. If you have a copy, upload it under Documents and reference it from the incident.
Photos and attachments
You can attach photos, screenshots, or PDFs to any incident. Attachments are stored encrypted, only you and any attorney you invite can see them.
Common mistakes
- Writing too late. Memory fades within hours. If you cannot log right away, at least jot the key facts in your phone notes and import to Veroxa within 24 hours.
- Editorializing. Save the conclusions for your attorney. The record is more powerful when it is factual.
- Skipping the small ones. A single 10-minute late pickup is forgettable. Fifteen of them over six months is a pattern that judges notice.